PRIVACY POLICY

At romeo and juliet, accessible from https://romeoandjuliet.gr, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by romeo and juliet and how we use it.

The collected information is used to only identify you, your purchases, communicate to you via email and, above all, better service you when visiting our website. The type of information we will collect during your visit on our website includes your name, your address, delivery address, phone number and e-mail address.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Romeo and Juliet. This policy is not applicable to any information collected offline or via channels other than this website

COOKIES

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a cookie internet file, a small file that is sent by our web server to your computer, which we can access when you make return visits to our Website. Storing cookies is usual practice for any website that needs to remember what its users’ preferences are and we use cookies to keep track of your selections on the Website. You can usually modify your browser to prevent this happening (www.aboutcookies.org) for more information on this). If you choose not to receive cookies, you may still use most of the features on our website, including the ability to purchase items.

GDPR

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

SAFETY SECURITY

In order to place an order on our website, we may need you to provide us with your credit/debit card number and expiry date, plus any further security details that the credit card processor may require. Please note, we do not store any financial information provided by you.

SHIPPING POLICY

Once your order is complete, it is wrapped and dispatched with the next courier collection.  Romeo & Juliet is not liable for any late deliveries caused by third-party courier companies. For international orders, please allow 5-7 additional business days for the product to arrive.

Shipping within Greece for orders over 60€ is free of charge. For the EU and worldwide customers shipping costs range from 15-30 euro.

PACKAGING

Every item by Romeo & Juliet is packaged with special care. Our elegant packaging is perfect for gifts.

RETURN POLICY

We hope that you are happy with the items you receive. However, if your purchase is not quite what you’re after we are happy for you to return it within 10 days of your order being delivered, for a full refund or exchange.
Items can be returned or exchanged in store or by mail at the cost of the sender.

CONDITIONS FOR RETURN

Returned items must be in a new and unused condition. Products must be sent back within 10 days of receipt. Shipping costs are not refunded unless items are defined as faulty.